Warranty Information
We stand by the quality of our locally manufactured products. Learn more about our comprehensive coverage.
Our Commitment to Quality
At Kawana Blinds, every outdoor blind and awning is custom manufactured in our Warana factory using premium grade materials. We provide robust warranties to give you peace of mind and protect your investment against manufacturing defects.
Hardware & Components
Covers aluminium extrusions, tracks, brackets, and internal spring mechanisms against structural failure.
Premium Fabrics
Mesh and acrylic fabrics are covered against excessive fading and degradation (term depends on fabric manufacturer).
Motorisation
Somfy and Lynx motors, as well as associated remotes and sensors, are covered against electronic or mechanical failure.
What is Covered
- Premature degradation of powder coating (not caused by lack of maintenance).
- Splitting or unraveling of welded seams and hems.
- Failure of moving parts under normal operating conditions.
- Faulty installation workmanship (12 months).
What is Not Covered
- Damage caused by extreme weather (e.g., storms, hail, severe winds).
- General wear and tear or minor aesthetic blemishes.
- Damage from misuse, accidental impact, or vandalism.
- Corrosion caused by lack of routine maintenance (especially in coastal areas).
- Alterations or repairs made by third parties.
How to Make a Claim
If you experience an issue with your Kawana Blinds product, please contact us immediately. Have your original invoice number and details of the issue ready. We may request photographs to assess whether the issue requires a site visit or if it falls under warranty coverage.